Ecogold FAQs

We’ve provided answers to some commonly asked questions regarding our Ecogold loyalty program. If you don’t find the answers you are looking for, please contact us toll free at 1-888-710-4782 or email us at

What is Ecogold?

Ecogold is an environmentally focused loyalty program provided by Kiwi Energy in New York and Ohio that is sent to every new customer. Ecogold is a complimentary benefit for being a Kiwi Energy customer.

How does my Ecogold loyalty program work?

The Ecogold program offers different rewards programs depending on the energy plan that you choose. There is something for everyone, and we aim to provide you with the rewards program that suits you.

You will receive your welcome letter and card 2-4 weeks after you enroll, this will be either mailed to your or in digital form. Once you receive your Ecogold card you are eligible to register.

How do I register?

Select ‘Register a new account’ on the Ecogold homepage and enter your customer account number, phone number and email address. You will be then be guided to set up a password for your Ecogold account.

How do I know when I have an Ecogold Reward due

Log into using your customer number and your chosen password. Your ‘My Account Detail’ home page will present the ‘Ecogold Reward Available’. You will also see any other rewards due for redemption on this page.

I was placed on the incorrect type, can I change this?

Yes! Simply call our customer service team on 1-888-710-4782 and they will be able to take care of this for you.

Can I opt out of receiving emails?

You can opt out of receiving emails. Simply log in to the Ecogold website, click the ‘My Profile’ tab and select that you no longer wish to receive emails. You can change SMS, email, and e-news communication here.

How do I purchase additional gift card and movie tickets?

Once you have registered your Ecogold Card you can log in to using your customer number and password to access many of the exclusive member discounts and benefits.

Does my card expire?

Your card has no expiry, as long as you are a Kiwi Energy Ecogold customer your card will be valid and active.

Why have I not been receiving my Ecogold text message updates?

We may have an incorrect email address for you. Contact our friendly customer service team on 1-888-710-4782 to have these details updated for you.

Can I still use my card if I leave Kiwi Energy?

Ecogold is a loyalty benefit for current Kiwi Energy customers. Your Ecogold account will be easily be reactivated by calling 1-888-710-4782 and choosing to switch back to Kiwi Energy.

Will I still get my Ecogold Rewards or Cash Back if I leave Kiwi Energy?

If you choose to leave Kiwi Energy you will forfeit any accumulated rewards that has not already been issued and / or redeemed. The card and membership account will be deactivated.